General Info

Main Issue

Listing Policy or Quality Problem

Best Action

Edit, Correct and Resubmit

High-Risk Errors

Prohibited, Fake or Duplicate Ads

Goal

Publish a Safe, Clear Listing

Accurate

Use the correct title, price, condition, category, location and seller details.

Legal

Do not list stolen, counterfeit, illegal, restricted or unsafe products.

Clear

Add real photos, useful descriptions, proper specifications and transparent terms.

Safe

Avoid scam-like wording, suspicious payment demands or misleading claims.

Prohibited or Restricted Items

Listings may be rejected if they advertise illegal, unsafe, stolen, counterfeit, regulated or policy-restricted products.

Duplicate Listing

Posting the same product repeatedly, copying the same ad under different categories or duplicating another seller’s content can cause rejection.

Misleading Title or Description

Your title and description must match the actual product, service, job or property being advertised.

Poor or Inappropriate Images

Blurry photos, unrelated images, copied photos, offensive content, excessive graphics or misleading pictures may prevent approval.

Wrong Category or Subcategory

A car listed under electronics, a job listed under services or property listed under home items may be rejected or sent back for correction.

Missing Price, Location or Contact Details

Listings need enough information for buyers to understand the offer, location, price and how to contact the seller.

Suspicious External Links

Links that appear unsafe, unrelated, misleading, spammy or designed to move users to suspicious pages can cause rejection.

Scam-Like Payment Requests

Listings demanding deposits, advance fees, registration fees or unusual payment arrangements may be rejected for buyer safety.

Illegal, Stolen or Counterfeit Goods

Do not list products you do not own, fake-branded items, stolen goods or products that violate Kenyan law.

Fix: remove the item or provide truthful ownership and authenticity details where applicable.

Unsafe or Regulated Items

Some goods require licenses, legal controls or special handling and may not be suitable for ordinary marketplace listing.

Fix: do not publish restricted content unless it is clearly allowed and compliant.

Adult, Offensive or Harmful Content

Listings with explicit, abusive, hateful, shocking or unsafe content may be rejected to keep the platform safe.

Fix: remove offensive wording, images or inappropriate product references.

Misleading Jobs or Services

Jobs requiring upfront fees, unclear employers, unrealistic salaries or vague work details may be rejected.

Fix: add employer details, real requirements, location, pay range and remove upfront payment demands.

Fake Property or Vehicle Information

Property, land and vehicle listings need accurate location, ownership, condition and document-related information.

Fix: add correct details, real photos and verifiable seller information.

Spam or Keyword Stuffing

Repeating keywords unnaturally, adding unrelated brands or using irrelevant locations can make an ad look spammy.

Fix: write naturally and only use keywords that match the actual item or service.

Step 1: Read the Rejection Reason

Check whether your listing was rejected because of prohibited content, missing details, duplicate content, poor images or unclear information.

Step 2: Edit the Listing Title

Make the title specific and honest. Include the product, service, brand, model, condition or location where relevant.

Step 3: Improve the Description

Add accurate details, specifications, condition, inclusions, delivery terms, location and any important buyer information.

Step 4: Replace Weak Photos

Upload clear, real and relevant images of the actual product, property, vehicle, service or item being advertised.

Step 5: Remove Unsafe or Prohibited Content

Delete restricted items, misleading claims, suspicious links, fake documents, duplicate content or unsafe payment requests.

Step 6: Resubmit for Review

After editing, submit the listing again and wait for approval. Contact support if you believe the rejection was a mistake.

Cars and Motor Vehicles

Listings may be rejected for fake photos, missing vehicle details, incorrect price, unclear ownership or misleading import status.

Fix: add make, model, year, mileage, condition, location, real photos and correct seller details.

Property and Land

Property ads may be rejected if the location is vague, photos are copied, ownership details are unclear or the offer looks suspicious.

Fix: add location, size, price, property type, viewing terms and truthful ownership or agent details.

Electronics and Gadgets

Electronics listings may be rejected for unrealistic prices, missing model details, copied product images or unclear condition.

Fix: include brand, model, storage, warranty, accessories, condition and real photos.

Jobs and Services

Job or service posts may be rejected for unclear employer details, unrealistic salary claims or upfront payment requests.

Fix: add employer or business name, role details, requirements, location and remove fee requests.

Fashion, Beauty and Home Items

Listings may be rejected for copied catalogue photos, unclear sizes, misleading brand claims or missing price details.

Fix: add actual photos, size, colour, material, price, location and delivery information.

Agriculture and Machinery

Machinery ads may be rejected for unclear condition, missing ownership details, wrong category or unverifiable photos.

Fix: include model, year, usage history, condition, serial details where relevant and real photos.

Your listing may have been rejected because it contains prohibited content, duplicate information, misleading details, poor images, missing price or location, wrong category selection, suspicious links or unsafe payment requests.

Yes. In most cases, you can edit the rejected listing, correct the issue and resubmit it for review from your Sana List dashboard.

Duplicate content can happen when you post the same product multiple times, copy another seller’s ad or create several similar listings for the same item. Edit the existing listing instead of reposting it repeatedly.

Photos may cause rejection if they are blurry, copied, unrelated, misleading, offensive, heavily edited or do not show the actual product, property, vehicle or service being advertised.

Contact Sana List support with your listing title, account details and a short explanation. Include screenshots if they help show that your listing follows the rules.

Create honest listings with clear titles, real photos, accurate prices, correct categories, complete location details, active contact information and no prohibited or misleading content.