SanaLIST Privacy Centre
Privacy Policy
This Privacy Policy explains how SanaLIST, operated by Cascade Enterprises, collects, uses, protects and handles information when you use our website, marketplace and related services.
Last updated: September 2026
Transparency
We explain what information we collect and why we use it.
Security
We use reasonable safeguards designed to protect information from unauthorized access and misuse.
Your Rights
You may have rights to access, correct, delete or otherwise control your personal information.
At a glance
By using SanaLIST, you provide and generate information that helps us operate accounts, publish listings, connect buyers and sellers, process eligible payments, improve the marketplace and maintain platform security. We aim to collect and use information for legitimate business, operational, security and legal purposes.
1. Who We Are
SanaLIST is an online classified advertising and marketplace platform operated by Cascade Enterprises. The platform connects buyers, sellers, businesses and other users who publish or discover products, services, property, vehicles, jobs and other listings.
SanaLIST generally provides the digital marketplace infrastructure and communication tools. We do not own or control products offered by independent advertisers unless expressly stated on the relevant service.
Operator
Cascade Enterprises
Phone
(+254) 777 11 77 10
2. Information We Collect
Depending on how you interact with SanaLIST, we may collect the following categories of information.
Account Information
Name, email address, telephone number, account credentials, location or region and other information you provide when creating or managing an account.
Listing Information
Products, descriptions, prices, images, locations, business details and other information you choose to publish through your listings.
Communications
Messages, enquiries, reviews, comments, support requests and other communications you submit through available platform features.
Technical Information
IP address, browser or device information, pages visited, approximate usage information, access times, cookies and similar technical data.
Payment Information
Information necessary to support payments, wallet transactions, listing promotions and other paid services. Payment processors may independently process certain payment data.
Automatically Collected Data
Usage, performance, diagnostic and security information generated when you access or interact with our services.
3. How We Use Your Information
✓ Provide and maintain SanaLIST services.
✓ Create, manage and display user listings.
✓ Facilitate communication between users.
✓ Process eligible payments and wallet activity.
✓ Improve website performance and user experience.
✓ Detect fraud, abuse, spam and security threats.
✓ Provide customer support and service communications.
✓ Meet applicable legal and regulatory requirements.
Our data-use principle
We aim to use personal information for relevant, legitimate and reasonably expected purposes connected to operating, securing and improving the SanaLIST platform.
4. Cookies & Similar Technologies
SanaLIST may use cookies and similar technologies to support account sessions, remember preferences, improve navigation, understand platform usage, maintain security and measure performance.
Some third-party services may also use cookies or similar technologies in connection with analytics, advertising, embedded content or payment-related functionality.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some platform functionality.
5. Data Sharing & Disclosure
We may disclose information where reasonably necessary for operating the platform, providing requested services, protecting users or complying with applicable law.
Marketplace interactions
Information included in listings or communications may be visible to other users as part of the service.
Service providers
Hosting, infrastructure, analytics, communications, payment and other providers may process information on our behalf or independently where applicable.
Legal requirements
Information may be disclosed when required by law, court order, regulatory process or another lawful request.
Business changes
Information may be transferred as part of a merger, restructuring, acquisition, financing or sale of relevant business assets, subject to applicable requirements.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including maintaining accounts, providing services, supporting transactions, resolving disputes, enforcing agreements and meeting legal, tax, accounting or regulatory obligations.
Listings and inactive accounts may be removed, archived or deleted in accordance with our operational practices and applicable requirements.
7. Data Security
We implement reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, misuse or destruction.
Important security notice
No internet transmission or storage system can be guaranteed to be completely secure. Users should protect their passwords, devices and account information and take care when communicating with other marketplace users.
Your Data Rights
8. Your Rights Under Kenya's Data Protection Framework
Subject to applicable law and any relevant limitations, you may have rights concerning your personal data.
Access
Request access to personal information held about you.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion where applicable under the law.
Objection
Object to certain forms of processing where legally available.
Consent
Withdraw consent where processing relies on consent.
9. Communications & Marketing
Depending on your relationship with SanaLIST and your communication preferences, we may send service-related communications through channels such as email, SMS, WhatsApp or other supported methods.
Marketing communications may be subject to applicable consent and opt-out requirements. Where an unsubscribe option is provided, you can use it to stop promotional communications. You may also contact us directly regarding your preferences.
10. Third-Party Services & Links
SanaLIST may link to or integrate with third-party services, including payment providers, advertising services, analytics tools, social platforms and external websites.
Those third parties may have their own privacy policies and terms. We encourage users to review those policies before submitting personal information through an external service. SanaLIST is not responsible for the privacy practices of third-party websites that it does not control.
11. Children's Privacy
SanaLIST is intended for users who are legally permitted to use online marketplace and advertising services. We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us unlawfully, please contact us so that the matter can be reviewed and appropriate action taken.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or privacy practices.
When material changes are made, we will update the date shown at the top of this page. Your continued use of SanaLIST after an updated policy is published may be subject to the revised policy, to the extent permitted by law.
Privacy Support
13. Contact Us About Privacy
For privacy questions, personal-data requests, concerns or other data protection matters, contact the SanaLIST team.
SanaLIST – Cascade Enterprises
Nairobi, Kenya
Contact Privacy Team
© 2026 SanaLIST | Cascade Enterprises
SanaLIST is a Kenyan online marketplace and classified advertising platform.
