Sana List Buyer Guide – How to Buy Safely & Smart in Kenya

Welcome to Sana List, Kenya’s trusted online marketplace. Whether you’re looking for cars, electronics, property, jobs, or services, this Buyer Guide will help you navigate our platform safely, make informed purchases, and get the best deals.

1. Getting Started as a Buyer

• Create a Free Account: Sign up with a verified email or phone number for easier communication with sellers.
• Browse Categories: Explore main categories like:
  • Cars & Motorcycles
  • Property & Real Estate
  • Electronics & Gadgets
  • Fashion & Beauty
  • Jobs & Services
  • Home, Garden & Furniture
  • Agriculture & Machinery
• Search & Filter: Use filters for location, price, condition, and date listed to find exactly what you want.
• Save Listings: Use the “Save” feature to bookmark items and compare before buying.

2. How to Contact Sellers

• Use Official Channels: Call, SMS, or WhatsApp directly from the listing.
• Ask Questions: Confirm product details, condition, availability, and delivery options.
• Negotiate Responsibly: Discuss price and terms politely, keeping the transaction fair and transparent.
• Document Conversations: Keep chat logs or screenshots in case of disputes.

3. How to Evaluate Listings

• Check Photos & Description: Ensure images match the item and read the full description.
• Ask for Additional Photos: Especially for high-value items like cars, electronics, or property.
• Compare Prices: Use the platform’s search to ensure the deal is competitive.
• Verify Authenticity: Check serial numbers, NTSA records for vehicles, or title deeds for property.

4. How to Buy Safely

• Meet in Public Places: Petrol stations, shopping malls, or police stations are safest for exchanges.
• Bring a Friend: For high-value items, do not go alone.
• Inspect Items: Test electronics, machinery, or vehicles before paying.
• Secure Payments:
  • Cash: Only in public areas
  • M-Pesa: Confirm via official app
  • Bank Transfer: Verify account details
• Avoid Suspicious Offers: Be cautious with overpayments, urgent pressure, or deals that seem too good to be true.

5. Buying Across Kenya

Sana List connects buyers and sellers nationwide. Here’s how to safely source items from different counties:

• Local Pickup: Best for high-value items like cars, electronics, and machinery.
• Courier & Delivery Services: Use trusted shipping companies with tracking.
• Confirm Seller Identity: Ask for ID, business registration, or references.
• Payment on Delivery: For added security, arrange partial payment on booking and final payment on receiving the item.

6. Avoiding Common Buyer Scams

• Fake Listings: Report ads with unrealistic pricing or duplicate content.
• Advance Payment Scams: Never pay full amount before confirming item exists.
• Fake Bank/M-Pesa Confirmations: Verify transactions through official channels.
• Stolen Goods: Be wary of deals that are too cheap or sellers refusing documentation.

7. Tips for Specific Categories

• Cars: Verify chassis number, NTSA registration, and service history.
• Property: Conduct land searches, confirm title deeds, and meet agents in offices.
• Electronics: Test devices for functionality and check warranties.
• Jobs & Services: Verify employer identity and avoid jobs requiring upfront payment.
• Agricultural & Machinery: Inspect equipment and confirm ownership or import documents.

8. Reporting Issues

If you experience suspicious activity, scams, or fake listings:

• Use the “Report Ad” feature on the listing page.
• Contact Sana List Support: info@sanalist.co.ke
• Provide as much evidence as possible: screenshots, phone numbers, and conversations.

9. Conclusion

By following these steps, you can safely buy anything on Sana List—from Nairobi to Mombasa, Kisumu to Eldoret. Remember: inspect, verify, meet safely, and pay securely. Happy shopping, and thank you for trusting Kenya’s leading online marketplace!

Stay safe. Buy smart. Choose Sana List – Kenya’s trusted online classifieds marketplace.